Xobuya Privacy Policy
This privacy policy (Privacy Policy) explains how Xobuya Operations Pty Ltd (ABN 65 658 540 615) and our related entities (xobuya.com, xobuya.io, we, us or our) handle and manage your personal information we collect about you as a:
• customer or supplier (User) using or interested in using our customer relationship management (CRM) platform as software as a service (SaaS) for the shade solutions industry and other related offerings (Platform)
• visitor to our website accessible at the domain xobuya.com (Website) and/or subscriber to our newsletter (Visitor); and/or
• contracted service provider or business partner (Partner).
We are bound by and adhere to the Privacy Act 1988 (Cth) and the Australian Privacy Principles under that Act (Privacy Act) and this Privacy Policy.
By subscribing to our newsletter, registering to use the Platform, visiting the Website, using any of our services or otherwise providing us with any personal information you agree that you are 16 years of age or older and consent to our collection, use, holding and disclosure of your personal information in accordance with and as set out in this Privacy Policy.
DEFINITIONS
All terms used in this Privacy Policy that are defined in the Privacy Act have the meanings given to them in the Privacy Act.
WHAT PERSONAL INFORMATION WE COLLECT, WHEN AND HOW
For Users
As a User, we collect your personal information either:
• directly, when you supply, buy or register for products or services to or from us, request information about us or our products or services, provide feedback, respond to a survey, fill in a form or a request for services (including an application for an account with us), fill in a form on our Website (including a registration form to register as a User) or otherwise provide it to us via the Website, over the phone, via email or in-person; or
• from your employer or another User who registers you with us on your behalf.
We may collect personal information about you such as your name, gender, date of birth and contact details (including your address, phone numbers and emails, whether personal or for work), credit card, bank account or other details to facilitate payments.
For Visitors
As a Visitor we collect your personal information (such as your name, email address and phone number) if/when you provide it to us on the Website. We also use cookies on our Website, which are discussed below.
For Partners
We collect and hold personal information about individuals and individuals at businesses who supply goods and services to xobuya.com and other individuals to facilitate our business activities and carry out our services. We may collect personal information about you such as your name, gender, date of birth and contact details (including your address, phone numbers and emails, whether personal or for work).
For everyone
We may also collect personal information about you via third parties including from our suppliers, merchants, direct mail, exhibition and trade events or online marketing.
If you choose not to provide your personal information to us, we may not be able to undertake certain activities for you such as providing you with requested information, products or services.
HOW WE USE YOUR PERSONAL INFORMATION
For Users
As a User, we use the personal information that we collect about you for the purpose of managing our relationship with and providing the Platform and associated services to you, including:
• to provide you with a trial of the Platform and associated services, if applicable;
• to provide after-sales support and helpdesk services;
• to analyse and improve the Platform and other services we provide;
• to provide you with a User account; and
• to manage your User, including orders and payments, collecting overdue amounts, and managing fraud and risks.
For Visitors
We use your personal information for the purposes set out in this Privacy Policy and for which you provide it to us as a Visitor. If you subscribe to our mailing list, we will use your contact details to provide you with news and updates about our company and our activities. If you send us a query via our Website, we will use your personal information to reply to your query.
We may also use your personal information to:
• personalise and customise your experiences on our Website; and
• help us research the needs of our customers.
Personal information may be collected through the use of “cookies” on our Website. Cookies are small text files that a website can use in order to recognise Visitors who revisit a website so as to facilitate their ongoing access to and use of the Website. They enable usage behaviour to be tracked and aggregate data to be compiled to facilitate more informative content on our Website. Typically, cookies involve the assigning of a unique number to the Visitor. You can prevent the use of cookies by setting up your web browser to block them.
For Partners
If you are a Partner we will use your personal information for our business and service dealings with you, including to contact you in relation to:
• products or services we are ordering or receiving from you; and
• to provide you with information, products or services you have requested.
For everyone
We may also use the personal information we collect about you:
• to notify relevant organisations (such as legal advisors) of an incident/accident, including when a claim is made against xobuya.com;
• to undertake quality assurance activities, customer satisfaction surveys, statistical analysis and complaint handling;
• to conduct research for the purposes of improving existing products or services or creating new products or services;
• to provide you with ongoing information about us and our activities;
• to allow us to provide third party information and offers in which we believe you may be interested;
• to use aggregated or de-identified information for the purposes of data analysis, research and reporting; and/or
• for other purposes as required or authorised by law.
SHARING YOUR PERSONAL INFORMATION (DISCLOSURE)
For Visitors
We may disclose your personal information to our Website host or service providers in certain limited circumstances, for example when our website experiences a technical problem or to ensure that it operates in an effective and secure manner. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with its obligations under the Privacy Act or our privacy standards as described in this Privacy Policy.
For everyone
We may share your personal information:
• with our professional advisers (such as auditors and legal advisers);
• third party service providers used by the Platform to facilitate or provide products or services to you, and assist us with analysing how our products or services are used. Third party service providers include: Twilio, Xero, Stripe, Bit.Ly, Google, and AWS.
• with xobuya.com’s related bodies corporate within our corporate group structure; and
• for other purposes as required or authorised by law.
You can contact Xobuya’s Privacy Officer at the contact details below if you have any questions about the disclosure of your personal information.
MARKETING COMMUNICATIONS
For Users
If you are a User, we may use your personal information to provide you with direct marketing materials if you would reasonably expect us to or if you consent to receive direct marketing materials. We will seek your consent to provide you with direct marketing materials if we have obtained your personal information from a third party. Direct marketing material may include promotional material about us or the products or services we offer.
We do not sell your personal information to third parties for marketing purposes.
You may opt out of receiving direct marketing material by contacting us in any of the ways specified in the direct marketing materials.
Please click ‘unsubscribe’ in any of our messages or inform us if you do not wish to receive marketing communication from us and we will remove you from our mailing list.
ACCESS TO AND CORRECTION OF YOUR INFORMATION
For everyone
You may request access to personal information we hold about you, including reports of any imaging services provided by xobuya.com. If you ask for a copy of a report of any imaging services provided by xobuya.com, we may request personal information (such as your requesting doctor, date of birth, mobile number or email address) from you to verify your identity before providing the requested information. In some instances, charges may apply to provide copies. We will tell you about any costs before they are incurred. In some limited circumstances we may refuse your request but will provide you with our reasons. You may complain about our refusal (see ‘Complaints’ section below).
xobuya.com endeavours to ensure that the personal information we collect, use and disclose is accurate, up-to-date and complete. The accuracy and completeness of that information depends on the information you provide to us. Please let us know:
• if there are any errors in the information we hold; and
• of any changes to your information (such as your name, address or phone number).
DATA SECURITY
We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Records are held securely for future retrieval in accordance with applicable laws and good business practice.
COMPLAINTS
If you feel that your privacy has not been respected or that we have conducted ourselves inconsistently with this Privacy Policy, the APPs and/or the Privacy Act in respect of your personal information, or for any other queries, problems, complaints or communication in relation to this Privacy Policy, please send your complaint to Xobuya’s Privacy Officer at the address below. The complaint will be investigated and a response will be sent to you as quickly as possible (generally within 30 days of our receipt of your complaint). If you are not satisfied with the response, you can contact the Office of the Australian Information Commissioner (OAIC).
CONTACT DETAILS
Xobuya Operations Pty Ltd
Attention: Privacy Officer
PO BOX 551, Winston Hills NSW 2153 Australia
Email: privacy@xobuya.com
FURTHER INFORMATION
For further information about the Privacy Act or to make a complaint to the Privacy Commissioner, please see the website of the OAIC at www.oaic.gov.au.
CHANGES TO THIS PRIVACY POLICY
2022 Privacy Policy – effective 1 August 2022. From time to time we make changes to our policy, processes and systems in relation to how we handle your personal information, including to take into account new laws, regulations and technology. Please visit our website www.xobuya.com/privacy to obtain a copy of the latest version of this Privacy Policy at any time. Your continued use of the Platform and/or the Site, requesting our services or the provision by you of further personal information to us after this Privacy Policy has been revised will be deemed to be your acceptance of and consent to the revised Privacy Policy.